Course Detail

Date 15.03.2018 09:00 - 15.03.2018 16:30
Title Handling Phone Enquiries to Get More Consultations
Course no BUSINESS SCHOOL
City / State Gatwick
Country United Kingdom
Language English
Audience national
Topic

This course is for anyone involved in answering new enquiry phone calls for the dental practice (e.g. receptionists and practice managers)

Course aims and objectives

  • Increase conversions on the phone to increase initial consultation bookings
  • Make customer service on the phone consistent
  • Make your telephone handling process fool-proof
  • Increase your sales

Learning outcomes

After attending this course, delegates will get 3 months of online training support including:

8 hours of video instruction

22 unique lessons and quizzes (with a 3 week completion target)

12-months Potential Impact

Additional Implants 30

Additional Revenue £75,000

Estimate based on a practice with 50 leads per month, raising conversions by 10%, and a treatment ASP of £2500

Presented by Rod Solar

BA Psych | Director (LiveseySolar)

Rod Solar is a practice development consultant and trainer specialising in healthcare team training. His company LiveseySolar, helps healthcare professionals to dramatically increase their sales. Over a 10-year period, his clients have increased their conversion rates on the telephone by an average of 74%, and increased their conversion rates at face-to-face appointments by an average of 48%. Rod is passionate about helping non-salespeople learn how to confidently and authentically sell medical services.

CPD 6 hours

Fee £349.00+VAT

Speakers
To be Advised
Straumann Ltd.
Crawley West Sussex
United Kingdom
Target group Dentists
Product segments Others
Level* Not specified
Status Open
Participants 20
Event place
Gatwick
Straumann
RH10 9AY
Gatwick
United Kingdom

Phone: + 44 (0) 1293 65230
Organizer
Straumann Ltd.
Mrs. Donna Hobbs
3 Pegasus Place
RH10 9AY
Crawley West Sussex
United Kingdom

Phone: +44 12 93 65 12 30
Fax: +44 12 93 65 12 39
*Legend

SAC Level

  • Straight Forward Level
  • Advanced Level
  • Complex Level
  • Unspecified

Standard Level

  • Basic
  • Advanced
  • Complex
  • Unspecified

Status

booked booked

booked open

*SAC Classification
Straight Forward Level Advanced Level Complex Level
Surgery – adequate bone volume, placement of 2 implants in the mandible, treatment of large tooth gaps and single-tooth replacement where esthetics are not a factor Surgery – placement of 4 or more implants in the mandible, single tooth replacement in the esthetic zone, with or without simultaneous bone augmentation (GBR) Surgery – comprehensive gap treatment in esthetically complex regions with simultaneous augmentation (GBR), implantation procedure for fixed reconstructions in the edentulous maxilla, immediate implantation, all two-stage augmentation techniques
Prosthetics – treatment of the mandible with bar prostheses or stud-retained prostheses, gap treatment and single tooth replacement where esthetics are not a factor Prosthetics – fixed prostheses in the edentulous mandible supported by 4 or more implants, partially removable prostheses in the edentulous mandible, single tooth replacement in the esthetic zone, bar prostheses in the edentulous maxilla Prosthetics – comprehensive gap treatment and single tooth replacement in esthetically complex regions, fixed prostheses in the edentulous maxilla, immediate placement of implants